Report a Problem

The performance of the opt-out tool may be affected by a number of factors outside the control of the NAI and/or its member companies.  These factors can include corporate network security, telecommunications breakdowns, browser settings, ISP or infrastructure anomalies, and client-side technical glitches, among other issues.

If you experience technical difficulties during the opt-out process, we ask that you first try again.  

If you have tried to opt out without success on multiple occasions, please click here.